General questions

From the day of arrival to the day of departure at the accommodation facility.

It depends on the degree of kinship. If a spouse, civil partner, cohabiting partner, relatives or relatives-in-law up to the 3rd degree are visiting, they are entitled to an exemption. 

No, because there is a tourist tax to be paid. One should still acquire the exemption voucher with QR-code, indicating only the days on which one intends to visit the Old City if they fall within the days of enforcement.

No, because there is a tourist tax to be paid. One must still acquire the exemption voucher with QR-code indicating the days of overnight stay (from the day of arrival to the day of departure).

Accommodation customers have to consult the facility staff for instructions.

The Municipal Administration can use the tools provided by the law for the recovery of evasion and avoidance and in particular carry out checks, inspections and inspections by staff authorized to do so at the main access points of the City. The administrative penalty goes from 50 to 300 euros (+10 euros of the Access Fee).

 

 

The 3rd-removed kinship relationship exists with, among others, great-grandfather, uncle, nephew, while the 3rd-removed kinship relationship exists with, among others, great-grandfather, uncle, nephew of the spouse and civilly united.

The Municipality of Venice has sent an email to each accommodation facility separately. This e-mail contains a specific information brochure that has been compiled for each individual accommodation facility with instructions on how to apply for and receive an exemption from paying the Access Fee for their guests.

 

 

No, if you stay in one of the accommodation facilities located in the territory of the Municipality of Venice (hotels, B&Bs, guest houses) you only have to obtain or apply for an exemption code. If, on the contrary, your visit does not include an overnight stay in an accommodation facility located in the territory of the Municipality of Venice, you are required to pay the Access Fee.

The multichannel, multilingual platform has been active since January 16 2024. It is online at  https://cda.ve.it/en/

No, you can only use it for the requested date(s).

No.

The trial for the year 2024 does not include the application of the concept of a daily threshold, understood as the number of entries beyond which the Fee due may have different amounts.

Yes, for the scheduled days of enforcement, exemption or payment of the Access Fee is valid for the whole day.

No. On a trial basis for the year 2024, there are no different amounts of the Access Fee depending on the time interval between its payment and expected access.

For the year 2024 the need was felt to start an initial application phase of the Access Fee on a trial basis, aimed at verifying its effects also from the perspective of a better management of tourist flows - also in terms of encouraging virtuous behaviour in entering the Old City of Venice as well as discouraging unscheduled day visits - and the organization of public services.

On a trial basis for 2024, the visit booking and Access Fee payment (except for those meeting the exclusion and exemption conditions) will apply:

1) only to those days scheduled in the 8:30 a.m. to 4 p.m. time slot.

2) to enter the Old City of the Municipality of Venice and NOT the minor islands in the lagoon;

3) in fixed form and amounting to €5.00. 

In the Municipality of Venice, all guests staying in accommodations (hotels, room rentals, B&Bs, etc.) are required to pay the Tourist Tax, which is collected directly by the facility manager. The tax is calculated by applying, for each guest, the rate set by the Municipality to the number of nights the person stays in the facility (up to 5 nights).

The Access Fee is applied as an alternative to the tourist tax and is aimed at all those who instead enter the Old City without staying in an accommodation facility in the City of Venice, subject to the exclusions or exemptions provided.

In order to promote sustainable and conscious tourism as well as the adoption of good practices in tourism, the City Administration has provided for the determination of the Access Fee to the Old City of the Municipality of Venice and other minor islands of the lagoon. This Fee is established under national legislation (art. 4 paragraph 3-bis of Legislative Decree 23/2011, Law 145/2018, Law 122/2010).

The application of the Fee implements the regulation of tourist flows, and its proceeds are used to finance tourism-related interventions, including those for the maintenance, enjoyment and rehabilitation of local cultural and environmental heritage and related local public facilities.

For the year 2024, on a trial basis, there will be no request for exemption or payment of the Access Fee for those going to one of the minor islands of the lagoon.

From the day of arrival to the day of departure to/from the accommodation facility.

The clients of the accommodation facility are required to submit a request for exemption. The Tax Office of the Municipality is currently drafting an advisory notice addressed to facility managers, which will suggest that they provide their guests with the facility code (TTAX) in order to make it easier to identify the facility in the search field when applying for the exemption status.

The City Administration may use the tools provided by the regulation for the recovery of evasion and avoidance and in particular carry out audits, inspections and site inspections through authorized personnel at the main entry points to the City. The administrative penalty ranges from 50 to 300 euros (+10 euros of the Access fee).

 

In the event of an inspection, the visitor is required to declare the new residence, which is then verified by the Municipal Administration. If you wish to have a document certifying your new residence, you can download, free of charge, a certificate of residence for the applicant or other household members. The form is available on the following website: dime.comune.venezia.it/servizio/certificati

For the year 2024 the need was felt to start an initial application phase of the Access Fee on a trial basis, aimed at verifying its effects also from the perspective of a better management of tourist flows - also in terms of encouraging virtuous behaviour in entering the Old City of Venice as well as discouraging unscheduled day visits - and the organization of public services.

On a trial basis for 2024, the visit booking and Access Fee payment (except for those meeting the exclusion and exemption conditions) will apply:

1) only to those days scheduled in the 8:30 a.m. to 4 p.m. time slot.

2) to enter the Old City of the Municipality of Venice and NOT the minor islands in the lagoon;

3) in fixed form and amounting to €5.00. 

In the Municipality of Venice, all guests staying in accommodations (hotels, room rentals, B&Bs, etc.) are required to pay the Tourist Tax, which is collected directly by the facility manager. The tax is calculated by applying, for each guest, the rate set by the Municipality to the number of nights the person stays in the facility (up to 5 nights).

The Access Fee is applied as an alternative to the tourist tax and is aimed at all those who instead enter the Old City without staying in an accommodation facility in the City of Venice, subject to the exclusions or exemptions provided.

They will be clearly identifiable by wearing a bib and/or identification card. 

  • - Yes, in the case of an individual subject;
  • - No, in the case of individuals belonging to an organised group. The QR Code voucher may be a single document for organised groups. The QR-code voucher does not require the first name and surname of all group members to be entered, but instead, it has to have the name of the group leader. Only the number of members of the group has to be entered, on condition that these people travel together so that they can be identified as a group in the event of inspection. These group vouchers are issued by tourist agencies that have subscribed to the special concession agreement. (page in Italian)

Individuals exempt/excluded from the payment of the Access Fee

No, for the days in which the restriction of the Access Fee is scheduled in the year 2024, participants in sports competitions recognized by CONI, its Federations, or Sports Promotion Bodies are only required to request exemption to the Historic City of Venice as specified in Article 5, paragraph 1, letter j), of the Regulation for the definition and administration of the Access Fee. 

The exemption also extends to the group's accompanying person. The voucher with the QR code can be issued to the whole group. It does not require inserting the name and last name of all the members of the group participating in the competition, but it is sufficient to insert the number of group members, provided they move together so as to be identified as a group during any inspections; otherwise, for people moving independently, the "Add holder" section must be completed.

No, those born in Venice do not have to request exemption and/or pay the Access Fee, but they must prove, upon inspection, if any, their status by showing a document from which their birth in Venice is derived.

No, they are not required to pay and do not need to place a reservation for access. They have to prove their age with a valid identity document during inspections.

In the event of an inspection, for residents or people born in the Municipality of Venice and minors under 14 years of age, only an identity document is required. In the case of people with disabilities (and any accompanying person), the Disability Card. For members of the Armed Forces and the Police Forces (including the Fire Brigade), the specific service card.

In order to prove one's condition, if one has not received the QR-code from the accommodation facility, the guest must acquire the voucher with QR-code in the dedicated platform indicating the accommodation facility at which he or she will stay overnight.

No. In this case, payment is not necessary, but you are still required to obtain the exemption voucher by accessing the "I require access for other reasons" card.

People with disabilities and their accompanying person, if not in possession of the European Disability Card, can obtain an exclusion/exemption document (a voucher with a QR code) using the portal at this link: http://cda.ve.it or by using the specific application. 

Workers, non-residents and people who were not born in the Municipality of Venice, employed and self-employed, including commuters, with an established (even temporary) business location in the Ancient City of Venice or the other minor islands of the Venetian Lagoon, are entitled to apply for a continuous voucher corresponding to the days of validity (stay) of the Access Fee exemption status. Workers who need to travel to the Old City occasionally for their work will need to book entry by acquiring a voucher valid for the days on which the Access Fee is charged. Only after an inspection attesting entry to Venice, may additional information demonstrating worker status be requested.

 

Residents are excluded from payment of the Access Fee and request exemption, and upon inspection, if any, they will be able to prove their condition by showing a document of proof.

No, for the days of enforcement scheduled for 2024, friends and acquaintances visiting people residing in Venice Old City or Islands will not have to pay as long as they have an exemption voucher whose activation will be the responsibility of the resident. 

Non-resident property owners and their family members are only required to acquire an exemption voucher. This voucher is valid as long as they own the property, and it has to be renewed every year (if you are in compliance with your IMU payments). The request exemption is not required for each access, but presenting your exemption voucher during any inspections is mandatory.

In the form of a self-certification, a certificate or a statement made by the individual in question or by a third party.

This depends on the exemption category you qualify for. 

No, for the days of enforcement scheduled in 2024, the spouse, civil partner, cohabitant, from first- to third-removed relatives or kins only need to request exemption to the Old City of the Municipality of Venice (declaring the degree of relationship) as stated in art. 5(1)(t) of the Regulation for the establishment and governing of the Access Fee.

No, non-resident property owners or timeshare owners and their household members will need to acquire an exemption voucher valid as long as ownership remains and in any case to be renewed annually (if in good standing with IMU -property tax - payment). Request exemption will not have to be made at individual entries, but there will only be a requirement to show the exemption voucher upon inspection, if any. For timeshares, the voucher is valid for the timeshare period.

No, for the days of enforcement scheduled in 2024, you only need to request exemption to the Old City of the Municipality of Venice as stated in art. 5(1)(w) of the Regulation for the establishment and governing of the entry fee. 

Residents in the Veneto Region are exempt from paying the Access Fee and they have to request exemption.

For the day visit to Venice, on days when the trial is active, the following are exempt from paying the Access Fee, but will have to request exemption compulsorily:

  • tourists staying in facilities in the Municipality of Venice;
  • temporary residents;
  • Veneto residents;
  • people with certified disabilities and accompanying person, If not the holder of a Disability Card.
  • those who need medical examination or treatment;
  • companions or visitors of inpatients in a hospital or housed at a healthcare facility;
  • athletes for CONI - Italian Olympic Committee - sporting events in the Old City;
  • persons summoned for reasons of justice to public offices located in the Old City;
  • tenants, spouses, from first- to third-removed relatives and persons visiting residents of the Old City. 

For the full list of exemptions see art. 5 of the Regulation.

For visits to Venice, residents of the Veneto region are exempt from payment on the days when the Access Fee is active. However, they are required to make a reservation (except for children under the age of 14, individuals born in the Municipality of Venice and Disability Card holders and their accompanying caregivers, who are not subject to mandatory reservations). They have to obtain an exemption certificate (a voucher with a QR code) using the portal at the following link: https://cda.ve.it/en/ or via the dedicated App.

Excluded/exempt individuals, with the exception of residents and those born in Venice, children under the age of 14, Disability Card holders and their accompanying and members of the Armed Forces and the Police Force (including the Fire Brigade), will need to acquire an exclusion/exemption title (voucher with QR-code) via portal at the link: https://cda.ve.it/en/ or dedicated application.

Pay the Access Fee

As a first attempt, I can search for it in the Recover Voucher section and, if the search is unsuccessful, I can access the  Venice Access Fee Information Request page and fill in the dedicated form.

Once you have verified that you are not in an exempt category, to obtain an access code to Venice, select the date of the visit from the online calendar, indicate the number of paying visitors and minors (0-14 years) who will have free access: the total amount to be paid will then be calculated. Next, enter the names of the visitors and the details for sending the tickets (your e-mail address and telephone number), which will be used to send the tickets and in the event that the voucher needs to be recovered or cancelled.

He/she is obliged to keep and exhibit, to the subjects assigned by the Municipality to perform the checks, the documents proving payment of the Access Fee or the condition of exclusion or exemption. 

Yes, at tobacconists that are affiliated with the Italian Tobacconists Federation (PuntoLis) or via WhatsApp, using the QR code below.

QRcode_WAPP con icona.png

Yes, by selecting the dates of your visit from the online calendar.

Through the display of the voucher with QR-code.

Yes, on a trial basis for 2024, the Access Fee does NOT apply from 4 p.m. to 8:30 a.m. the next day and no booking is required.

On a trial basis for the year 2024, the request for exemption and/or payment of the Access Fee is charged from 8.30 a.m. to 4 p.m.: 

  • 25, 26, 27, 28, 29, 30 April 
  • 1, 2, 3, 4, 5, 11, 12, 18, 19, 25, 26 May 
  • 8, 9, 15, 16, 22, 23, 29, 30 June 
  • 6, 7, 13, 14 July 

 

Only for exceptional cases will payment points be available at Piazzale Roma and the Venice-Santa Lucia Station square.

The Access Fee must be paid before entering the Ancient City of Venice. You can pay the Access Fee on the day of your arrival. 

Yes.

The option of paying the Access Fee when arriving at Venice P.le Roma and the Venezia Santa Lucia railway station is currently being implemented.

The request exemption and payment can be cumulative.

QR-coded vouchers are named.

Who is required to pay the Access Fee?

No, on a trial basis for 2024, on trial days the Fee will always be €5.00.

No, in the current regulation there is no exemption for those arriving in Venice by bus subject to the ZTL fee.

No, Venezia Unica card holders are not exempt from booking and/or paying the Access Fee if they do not meet the conditions of exclusion (art. 4) or exemption (art. 5).

Yes, for the days of enforcement scheduled in 2024, if one doesn't meet the conditions of exclusion (art. 4 of the regulation) and exemption (art. 5 of the regulations). In any case if the celebration concerns a resident, he or she, or a resident family member, may invite and acknowledge the exemption.

Yes, for the days of enforcement scheduled in 2024, individuals who are married, civil partner, cohabitant or from first- to third-removed relatives or kins of a resident in the mainland of the Municipality of Venice must pay the entry fee to the Old City, if they are not among the individuals meeting the  conditions of exclusion (art. 4) and exemption (art. 5).

No, because this exemption from the payment of the Access Fee is applicable only to the members of the households of individuals who have paid the IMU property tax in the same municipality and who are equal to residents, therefore, only to natural persons.

The Access Fee must be paid by anyone entering the Historic City, subject to the following exemptions.

Yes, for the days of enforcement scheduled in 2024, if one doesn't meet the conditions of exclusion (art. 4) and exemption (art. 5) and is not a spouse, civil partner, cohabitant, from first- to third-removed relative or kin up must pay the access fee. The exemption could in any case be acquired through a relative of the deceased who resides in Old City and proceeds to pass on the exemption.

Students, school and organised groups

Teachers are not required to pay the Access Fee because they can register and obtain the QR-code voucher in their capacity as workers. On the other hand, there is no specific exemption for the accompanying person; therefore, if he or she does not qualify for the conditions of exclusion (Article 4) and exemption (Article 5), then they are required to make the payment. If you are a subject with the conditions of exclusion (Article 4) and exemption (Article 5), you are required to obtain the relevant access voucher with a QR code, depending on your exclusion/exemption status.

No, for the days in which the restriction of the Access Fee is scheduled in the year 2024, they only need to request exemption for access to the Historic City of Venice as specified in Article 5, paragraph aa), of the Regulation for the definition and administration of the Access Fee. This exemption does not require inserting the name and last name of every individual of the group participating in the trip or educational visit: it is sufficient to insert the number of group members, provided they move together to be identified as a group during any inspections..

Payment of the Access Fee is not due by students, including commuters, of schools of any level, of university and post-graduate institutes that have their seat in the Ancient City of the Municipality of Venice or in the other minor islands of the lagoon.

In compliance with Resolution no. 236 of November 23 , 2023 of the MUNICIPAL COUNCIL, during the first experimental implementation for the year 2024, the access fee will NOT be applied to the Minor Islands identified in the Regulation.

Students who are non-residents and not born in the Municipality of Venice, including commuters, of schools of all levels with a permanent place of operation in the Old City can acquire an annual continuous voucher; as an alternative to registration, students are entitled to prove their exemption status by presenting their school card, if it has been issued by their respective educational institution. . Students on a study trip or visit must book entry by acquiring a voucher valid only for the days on which the entry fee is charged.

  • - Registration may be carried out by a tourist agency subscribed to the concession agreement, providing only the name of the group leader;
  • - otherwise, registration for small groups is performed at this website: https://cda.veneziaunica.it/en by entering the names of all the members of the group in the specific web form.

Area of application of the Access Fee

Individuals travelling to the San Giobbe waterbus stop, transiting along platform 1 of the Santa Lucia railway station, are not required to obtain an exemption voucher or to pay the Access Fee. 

The following are exempt from the payment of the Access Fee: all of the mainland, the minor islands of the Venetian Lagoon, Tronchetto and the Maritime Station of Venice. Also exempt are the areas of Piazzale Roma, Fondamenta Santa Chiara, Fondamenta Santa Lucia, and the area of San Giobbe, as shown in Attachments A and B.

The payment of the Access Fee is a single charge for entry to the Historic City of the Municipality of Venice and the other minor islands of the Venetian Lagoon. This means that the Access Fee paid for access to the Historic City of the Municipality of Venice is also valid for entry to the minor islands of the Venetian Lagoon (In compliance with Resolution number 236 dated November 23 2023 issued by the MUNICIPAL COUNCIL, as part of the first experimental implementation for the year 2024, the Access Fee is NOT applied to the Minor Islands of the Venetian Lagoon as specified in the Regulation.)

Supporters using specially dedicated lines (typically those departing from the mainland and arriving directly at Penzo Stadium) are not subject to payment or exemption).

No, only if your itinerary takes the shortest route from Piazzale Roma to Santa Lucia station; to reach the San Giobbe waterbus stop, along platform 1 of the Santa Lucia railway station. 

The Fee is not due if you only visit the minor islands without visiting the Old City. The organization of the inspections will take these cases into account.

Lido di Venezia (including Alberoni and Malamocco), Pellestrina, Murano, Burano, Torcello, Sant'Erasmo, Mazzorbo, Mazzorbetto, Vignole, S. Andrea, La certosa, S. Servolo, S. Clemente, Poveglia, Sacca Sessola.

The islands of San Michele and Giudecca are included in the perimeter of the ancient city.

It should be noted that for the year 2024, on an experimental basis, there is no registration or payment of the Access Fee for those who go to one of the smaller islands of the lagoon.

No, for the year 2024, on a trial basis, there is no exemption or payment of the Access Fee for those going to one of the minor islands of the lagoon.

Cancellations and refunds

It is possible to cancel the voucher up to one day before its validity date by clicking on the confirmation e-mail (in the link provided at the bottom of the e-mail) or by entering the booking code provided in the e-mail. 

If the voucher has already been paid for, it is possible to request a refund up to one day before the validity date of the voucher by entering the booking code provided in the confirmation e-mail or indicated on the ticket under the booking code, and the amounts paid will be refunded to the same payment method used. 

Cancellation of the voucher will automatically cancel all the paid tickets that were issued for the transaction being cancelled.

The payment voucher can be recovered by entering the e-mail address or telephone number in the field provided, depending on the information you provided during the registration and payment process.

 

For any refund requests made after the date of validity of the Access Fee, to be submitted in any case within the time limit specified in Article 1, paragraph 164 of Italian Law dated December 27 2006, number 296, the relevant documentation proving the fact that entry to the City of Venice was not made must be attached. These requests may be submitted by the accessing Refund Request for the Access Fee to Venice page and filling in the dedicated form.